Frequently Asked Questions

Why do I need to pay €5 for a regular fare subscription?

This is your starting credit to pay for rentals or purchase subscriptions if you are upgrading your account.

Will my credit ever expire?

No. Your credit will stay on your account unless you cancel your customer account.

Can I take my nextbike out of area where the stations are?

Of course. Just make sure you return the bike at an official station once you`re done.

Can I rent more than one bike on my account?

You can rent up to 4 bikes at the same time with your account so you can enjoy your trip with your friends and family.

If I rent more than 1 bike, does my membership tariff apply to all?

No, the membership tariff only applies to 1 rental at any time. Other simultaneous rentals using your account will be charged at the regular fare.

How long can I rent a bike for?

You can keep the bike as long as you like. Your account will continue to be charged until you return it to an official station. The charge is €8 per day if you are a member (€16 per day on the regular fare).

What do I do if I have a problem with my nextbike?

Please check the bike before renting to make sure there is nothing obviously wrong. If you find a fault after renting a bike, you can return to the same station within 3 minutes and not be charged. If you experience a fault after this time, please call the hotline on +356 2099 6666 for assistance. We may ask you to return to the nearest station or lock securely nearby.