Job Opportunities
☉ BIKE MECHANIC/SERVICE TEAM MEMBER (F/T)(P/T) ☉
The following are the duties expected of this position:
- Responsible for all preventive and remedial bicycle repairs, upkeep and maintenance;
- Responsible to keep updated inventory stock levels of spare parts ensuring that adequate stock levels are maintained at all times;
- Responsible for the daily fleet maintenance checks, ensuring that all bikes are kept clean and in a road-worthy condition;
- Rebalance bikes throughout stations within the service area;
- Perform minor repairs onsite and major repairs at the bike technical facility;
- Ensure Ad Panels on bikes are maintained in good condition, ensures Ad Panels are replaced on schedule;
- Ensuring the nextbike stations, terminals and signs are kept clean and in full working condition;
- Works in close co-operation with the Customer Engagement Team and other Service Team members to ensure the smooth running of nextbike system, ensuring the nextbike office and the service app are maintained updated at all times;
- Maintains a clean and safe working environment.
The Employee shall also perform the role of a Service Team Member for the associated companies with the following duties:
General Responsibilities:
- Responsible for all preventive and remedial vehicle repairs, upkeep and maintenance;
- Perform in-field swaps of vehicle batteries as and when required;
- Responsible for the daily fleet maintenance checks, ensuring that all vehicles are kept clean and, in a road-worthy condition;
- Rebalance vehicles within the service area;
- Perform minor repairs onsite and refer major repairs at the vehicle technical facility;
- Works in close co-operation with the Customer Engagement Team and other Service Team members to ensure the smooth running of sharing-system, ensuring the information systems are maintained updated at all times;
- Maintains a clean and safe working environment.
Requirements:
- understand the mechanics of bicycles
- assist in station and bicycle maintenance
- be a team player
- be able to work to high quality standards of customer care and satisfaction
- be comfortable lifting bicycles and related equipment
- be comfortable working outside under different weather conditions
- have a valid driving license (C1 preferred)
- have high customer care awareness
- understand occupational Health & Safety
Send us an email to careers@nextbike.com.mt with your CV and introduction letter telling us of your passion and reasons for being part of our team.
☉ CUSTOMER ENGAGEMENT REPRESENTATIVE (F/T) (Shift) ☉
As part of the Customer Engagement Team, you will provide first level support to customers via the group hotline, social media, e-mail and perform general office administration duties supporting the fleet support team and service teams.
A passion for excellent customer experience, a post-secondary level of education, being computer conversant and an excellent command of the English language are requirements for this role.
Knowledge of another major language will be considered an asset.
General Responsibilities:
- Handle customer queries through Live Chat, email, phone
- Ability to work independently, take quick decisions and quickly resolve issues
- Escalating to relevant departments and following up on the resolution
- Working with multiple back offices, internal tools as well as engaging 3rd parties to ensure customer queries are answered and/or resolved in a timely and correct manner
- Assisting customers encountering issues and providing information as and when necessary
- Create reports and provide statistics
Requirements:
- Customer Support experience
- ProActive attitude and Pleasant personality
- Strong PC and internet skills
- Good online attitude
- Very good problem-solving skills
- Strong attention to detail
- Strong team player
- Staff will be required to work shifts 24/7
- In possession of a valid driving licence
Send us an email to careers@nextbike.com.mt with your CV and introduction letter telling us of your passion and reasons for being part of our team.